At PersonalisedTshirts.net, we take immense pride in the quality of our products and the craftsmanship that goes into each and every item. Our commitment to excellence is unwavering, and we stand by our workmanship with complete confidence. Your satisfaction is our top priority, and we back it up with our 100% guarantee. We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected] . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

Sale items (if applicable)

Unfortunately, only items with regular prices may be refunded; sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Gifts

You’ll receive a gift credit for the value of your return if the item was marked as a gift when purchased and dispatched directly to you. After receiving the returned item, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves so they could give it to you later, we’ll send a refund to the gift giver and he will find out about your return.

Shipping

We will provide you with a return address if your claim is approved. You are responsible for paying the shipping costs associated with returning your item. Shipping costs cannot be refunded. The cost of return shipping will be deducted from your refund if you receive one. Depending on your location, the time it may take for you to receive your exchanged product may vary. If you are transporting an item that costs more than $75, you should consider using a service that provides shipment tracking or shipping insurance. We cannot guarantee that your returned item will be received.